okbate's Privacy Policy
Your personal information is our top priority — learn in detail how okbate collects, stores, and protects your data.
Table of Contents
1. Introduction and Scope
This Privacy Policy ("Policy") has been prepared on behalf of the okbate platform ("we", "our", or "okbate"). This Policy explains what personal information we collect when you access, register on, or use our website okbate.cam, how we use that information, and how we keep it secure.
By using our platform, you are considered to have accepted the terms set out in this Policy. If you disagree with any part of this Policy, please refrain from using our services.
This Policy applies to the following:
- All pages and sections of the okbate.cam website
- Registered user accounts and related services
- Our live chat and email support channels
- Payment processing and financial transaction activities
- Marketing communications and promotional activities (on a consent basis only)
2. What Information We Collect
We may collect the information described below through various methods.
Information You Provide Directly
Information you give us when registering or using our services includes:
- Full name and date of birth
- Email address
- Mobile number (for bKash / Nagad verification)
- Password (stored in encrypted form)
- Payment information (bKash, Nagad, Rocket, bank account details)
- Identity verification documents (national ID card or passport)
- Address information
Automatically Collected Information
The following information may be collected automatically when you use our platform:
- IP address and device identifier
- Browser type and version
- Operating system information
- Session duration and login activity
- Gameplay history and betting activity
- Information obtained from cookies and tracking technologies
- Page visits and click patterns
Financial Transaction Information
For secure payment processing, we store:
- Deposit and withdrawal transaction records
- Details of payment methods used (bKash, Nagad, Rocket, bank transfer)
- Transaction date, time, and amount
- Transaction reference numbers
Information from Communications
Information collected when you contact us:
- Live chat conversation records
- Email communication details
- Details of complaints or requests
- Service ratings and feedback
3. How We Use Your Information
Your information is used only for lawful and specific purposes.
okbate uses your personal information for the following purposes:
4. Policy on Disclosure and Sharing of Information
okbate does not sell, rent, or disclose your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
- Payment Service Providers: Only relevant information is shared with bKash, Nagad, Rocket, and banks to complete legitimate transactions.
- Identity Verification Services: Information may be shared with trusted verification partners to complete the KYC (Know Your Customer) process.
- Technology Service Providers: Technology partners engaged to operate the platform may process limited information under contractual confidentiality obligations.
- Legal Obligations: Information may be disclosed pursuant to court orders, lawful requests from government authorities, or applicable law.
- Security Threats: In cases of serious fraud or criminal activity, information may be provided to the relevant authorities.
In all cases, third parties will only receive the information necessary for their specific task and are required to comply with our privacy standards.
5. Data Security Measures
We use industry-standard technology to protect your information.
SSL Encryption
Our entire platform is secured with SSL/TLS encryption technology. All data transfers between your browser and our servers are carried out in encrypted form.
Secure Data Storage
Sensitive information, including your password, is stored in hashed and salted form. Our database servers are protected by secure firewalls and access control systems.
Fraud Detection
Automated systems are used to detect unusual login activity, unauthorised access attempts, and suspicious transactions, and immediate action is taken.
Two-Factor Authentication
Two-factor authentication is available to enhance the security of your account. Once enabled, unauthorised access becomes virtually impossible.
Least-Access Policy
Only those among our staff who need it can access specific user information. Every access event is logged and monitored.
Regular Security Reviews
Our security measures are reviewed and upgraded on a regular basis. We follow the latest technology to ensure protection against new threats.
6. Cookie Policy
Cookies are small text files stored in your browser that help our platform remember your preferences. okbate uses the following types of cookies:
Essential Cookies
Essential for the core functions of the platform — maintaining login sessions, security verification, and saving language preferences. These cannot be blocked.
Analytics Cookies
Used to collect usage statistics for our website. This information helps improve the user experience.
Preference Cookies
Stores your personal preferences such as game filters and display settings, making future visits more convenient.
Security Cookies
Stores security tokens to prevent session hijacking and CSRF attacks, keeping your account protected.
You can disable non-essential cookies through your browser settings. However, this may limit some functionality of the platform.
7. Your Rights
As an okbate user, you have the following rights regarding your information.
- Right to Access: You can contact us to find out what information we hold about you. We will provide you with a copy of that information within a reasonable time.
- Right to Rectification: If any of your information is incorrect or incomplete, you may request that it be corrected. It is your responsibility to provide accurate information, and doing so ensures the quality of your service.
- Right to Erasure: In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained for a specified period due to legal obligations or existing agreements.
- Right to Restrict Processing: In certain circumstances, you may request that the use of your information be restricted, particularly if there is a dispute about its accuracy.
- Right to Opt Out of Marketing: You may request to opt out of marketing emails and promotional communications at any time. This can be done by using the "unsubscribe" option in our emails or by contacting us directly.
- Right to Data Portability: You have the right to request your account information in a structured, easily readable format.
For any request relating to these rights, please contact us via our 24/7 live chat or email. We are committed to responding to your request within 30 business days.
8. Data Retention
We retain your information only for as long as it is necessary or legally required. The retention period depends on the type and purpose of the information:
- Account Information: Retained for the duration the account is active and for a minimum of 5 years after closure.
- Financial Transaction Records: Retained for the long term in accordance with financial regulations.
- Cookie and Session Data: Automatically deleted at the end of a session or after the set expiry period.
- Customer Service Records: Retained for a limited period to improve support quality.
- Marketing Preferences: Retained until you opt out or your account is closed.
9. Protection of Minors
okbate is an entertainment gaming platform exclusively for users aged 21 and above. We take great care to protect the privacy of minors:
- Age verification is mandatory during the registration process.
- We do not intentionally collect information from anyone under 21 years of age.
- If an account belonging to a minor is identified, the account will be immediately closed and the associated information will be deleted.
- If a parent or guardian becomes aware of an account registered in their child's name, please notify us immediately.
10. Policy Changes
okbate reserves the right to review and update this privacy policy from time to time. If significant changes are made to the policy, we will notify you in the following ways:
- The "Last Updated" date at the top of this page will be changed.
- For important changes, a notice may be sent to your registered email address.
- A notice of significant changes may be shown when you log in to the platform.
Continued use of our services after any changes will be considered your acceptance of the new policy. Therefore, it is recommended that you review this page regularly.
If you have any questions or concerns regarding policy changes, please contact our support team.
11. Contact Us
Please contact us for any questions or requests related to the privacy policy.
Support & Contact
Our dedicated support team is always ready to assist with exercising privacy rights, correcting information, or any other questions.
When sending a privacy-related request by email, please include your account name and registered email address. We are committed to responding within 30 business days.